We aim to make it as easy as possible for you to get the right care at the right time.

Getting in Touch

You can contact us in several ways. You may phone the practice, book online, or use our online request forms. Our systems are designed to give you choice—online options are available for convenience, but you can always speak to a member of our team.

Appointments

We offer face-to-face, telephone, and online consultations. Most appointments are available on the day. A proportion of appointments can be booked online in advance, with early-morning online release at 5am to avoid phone queues.

Using Technology to Improve Access

We use modern telephone systems with call-back options, so you do not need to wait on hold. Text messages are used to share links for appointments, prescriptions, and online forms, helping you access services quickly and easily.

Choosing the Right Service

Our GP “front door” system helps guide you to the most appropriate service. In some cases, you can book directly into that service. We do not require a form for every contact—patients can still speak directly to our team.

Urgent and Same-Day Care

If you feel your problem is urgent, you can always speak to a member of the team. Children will always be seen face to face on the same day if there are concerns about their health.

Home Visits and Vulnerable Patients

We provide a dedicated home-visiting service led by senior paramedics, supported by GPs. This allows us to respond quickly and focus care on patients who are most frail or housebound.

Prescriptions

Prescriptions are managed through dedicated prescription teams. We ask patients to request prescriptions online where possible, as this is safer and helps reduce errors. Our teams are available to help with prescription queries.

Long-Term Conditions

We invite patients for reviews of long-term conditions using planned, condition-based recalls. This allows us to provide more structured, timely, and effective care.

Mental Health Support

We employ senior mental health clinicians who work directly with patients experiencing mental health difficulties or crisis, ensuring timely support and appropriate care.

Continuous Improvement

We regularly review patient feedback and carry out surveys to help us understand what is working well and where we can improve. We conduct an inspection of all sites annually. We are committed to learning, adapting, and improving our services over time. The NHS has to do better.